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Terms of use

Rules and Regulations of the Internet Store
www.vilace.com

 

 

I. GENERAL INFORMATION
 

1. Data of the Seller
DreamRoots acts on the basis of an entry in the Central Registration and Information on Business.
38-220 Dębowiec 748
Tax Identification Number (NIP): 685-225-40-13
Business Identification Number (REGON): 180583660
Telephone: 739 076 033
E-MAIL: shop@vilace.com

2. The Internet Store www.vilace.com carries out retail and wholesale sales through the Internet.
3. By placing an order and registering, you accept these Rules and Regulations.
4. The information placed on the website of the Store does not constitute an offer in the meaning of Art. 66 of the Civil Code; this is an invitation to conclude a contract in the meaning of Art. 71 of the Civil Code.
5. Product prices placed on the website www.vilace.com are gross prices (include VAT). The prices do not cover shipping costs which are given separately on the website.
6. Any and all products on offer are new and free of physical defects.
7. The proof of purchase delivered by the Seller, i.e. a receipt or VAT invoice, is a confirmation that a contract has been concluded between the Seller and the Buyer. The Buyer must complete the form correctly and provide all the data, as required, so that a VAT invoice may be issued.



II. ORDERS

1. Orders may be placed through the electronic form which is available on the website of the Store. The Buyer is obliged to provide correct/true personal data.
2. In order to make a purchase in the Internet Store www.vilace.com, it is required to provide contact data (name, surname, address, telephone number and e-mail). 
3. The owner of the Store reserves the right to verify the Order in agreement with the Customer in any cases which raise serious concerns as to the Customer’s completion of the Order Form and to withdraw from the Order in case the Customer has violated the provisions of the Rules and Regulations.
4. Orders are executed provided that the goods are physically available in the warehouse of the Internet Store. Should the payment option “Prepayment” be selected, the Order is processed provided that the total value of the Order has been paid. Should a part of the goods included in the Order be unavailable, the Buyer will be informed about the status of the Order within 14 days from the date the Order has been placed and makes the decision about the method to execute it (to be executed in part, waiting time to be prolonged, Order to be annulled). Should the Buyer not take the decision within 10 working days from the date the Buyer has been informed, the Owner of the Store has the right to terminate the contract and return the payments made by the Buyer within 30 days from the date the Order has been placed by the Buyer. The order is processed in approx. 3 working days on average, however this time may be slightly prolonged.
5. The ordered goods are sent at the address specified in the order form to be the delivery address.
The Buyer is not responsible for any damages caused by the irregularities (including errors) made by the person placing the Order in the Order Form due to which the consignment has not been delivered to the addressee, as well as for the unjustified rejection to accept the consignment. The Buyer incurs any costs related to the renewed consignment and servicing of such an Order.
6. The Buyer is obliged to verify the content and conditions of the consignment by accepting the consignment, in the presence of the courier or deliverer. Should the Buyer identify any mechanical damages during transport, the Buyer and the courier/deliverer should draw up a protocol on the rejection to accept the goods due to the damages.

Shipping methods:
A) registered mail, 
B) easy-pack machine,
C) DPD courier.

Payment methods:
A) traditional bank transfer:
Vilace
Bank account no. PL 37 2490 0005 0000 4500 1564 5327, AliorBank
Bank account no. 44 2490 0005 0000 4600 8279 0395 Euro - SWIFT Code: ALBPPLPW
Please provide the NUMBER OF THE ORDER in the title of the transfer.

B) immediate payment services - Dotpay.pl and Paypal,
C) payment by credit card Visa, MasterCard,
D) payment by delivery - the receivable will be charged by the courier by the delivery of the consignment.


III. COMPLAINTS

1. The Seller examines any complaints on the basis of the provisions of the Civil Code on the warranty for defects.

2. While reporting the complaint, the Buyer should complete the complaint form attached to the consignment in a legible way (available also in the printable version under the link: www.vilace.com/files/download.php?file=Customer_Complaint_Form.doc, and send it back with the goods and the proof of purchase (e.g. the VAT invoice, receipt) at the address:


Vilace
Dębowiec 748
38-220 Dębowiec
POLAND
with a clear annotation: COMPLAINT.

3. Should the sold goods have a defect, the Buyer may:

a) make a declaration about decreasing the price or terminating the contract, unless the Seller exchanges the faulty goods for the faultless ones or removes the defect in case it is impossible to repair them,

b) request the faulty goods to be exchanged for the faultless ones or the defects to be removed (the Seller may reject to fulfil the request of the Buyer in case it would be impossible to make the goods compliant with the contract in a way chosen by the Buyer or it would be necessary to incur excessive costs compared to the method mentioned in letter a)).


4. The Buyer is obliged to pack the returned goods in an appropriate way, in compliance with their features in order to prevent any potential damages during transport.

5. The Store replies to the received complaints within 14 calendar days. The complaint may not be submitted for any damages caused by the incorrect use, misuse, conservation or non-fulfilment of the manufacturer’s instructions or recommendations.



IV. RETURNS

1. In accordance with the Act of 30 May 2014 on the consumer’s rights (Journal of Laws of 24 June 2014), the Buyer has the right to terminate the contract within 21 days without stating any reason. The term for terminating the contract expires upon the lapse of 21 days from the date the Buyer has received the goods or a third party, excluding the carrier, and appointed by the Buyer has received the goods. Should the contract obligate to transfer the ownership of many goods which are delivered separately, the term for terminating the contract expires upon the lapse of 21 days from the date the Buyer has received the last of the goods or a third party, excluding the carrier, appointed by the Buyer has received the last of the goods.

2. In order to exercise the right to terminate the contract, the Buyer must inform Vilace, Dębowiec 748, 38-220 Dębowiec, E-mail: sklep@vilace.com, Telephone: 739 076 033, about the decision to terminate the contract by making an explicit declaration (by sending a letter by post, fax or electronic mail) and send back the goods with the receipt or VAT invoice, packed in a way which hinders the goods from damaging or secured with a transport packaging.

3. The Buyer may use the specimen form to terminate the contract, however this is not mandatory. The Buyer may also complete and send the form to terminate the contract or any other explicit declaration by electronic mail through our Internet website (link to the form). Should the Buyer exercise the right, the Seller will immediately confirm the Buyer that it has been informed about the termination of the contract with the use of a permanent carrier (e.g. by electronic mail).

4. In order to meet the term for terminating the contract, the Buyer should inform about exercising the right to terminate the contract before the lapse of the term for terminating the contract.

5. Effects of the termination of the contract

5.1. Should the contract be terminated, the Buyer is returned any and all payments received from the Buyer, including the delivery costs (excluding any additional costs related to the delivery method chosen by the Buyer, excluding the cheapest method of delivery the Seller has on offer), without unnecessary delay, however not later than within 14 days from the date the Seller has been informed about the decision of the Buyer to exercise the right to terminate the contract. The Seller will return the payment with the use of the same payment method, as used by the Buyer in the original transaction, unless the Buyer has explicitly consented to a different solution; in any case, the return does not generate any fees for the Buyer.

5.2. The Seller may suspend the return of the payment until it has received the goods or until it has delivered a proof of their return to the Seller, whichever occurs earlier.

5.3. The returned products (including any and all free products if the whole order is returned) should be sent back with the receipt or VAT invoice at the address: Vilace, Dębowiec 748, 38-220 Dębowiec, POLAND, with an annotation “RETURN” without unnecessary delay, however not later than 21 days from the date the Buyer has informed the Seller about the termination of the contract. The term is deemed to be met in case the Buyer sends back the good within 21 days.

5.4. The Buyer incurs direct costs related to the return of the goods.

5.5. The Buyer is responsible for the decrease in the value of the good as a result of its use in a way which exceeds the necessary one in order to determine the nature, features and operation of the goods.


V. PERSONAL DATA

1. Personal data are processed in accordance with any and all security requirements, as specified in the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).
2. Personal data are exclusively used by the Store to execute orders and, if the Customers has expressed his or her consent, to inform (by sending newsletters) about new promotions, products and services which are offered by the Store www.vilace.com.
3. The Buyer has the right to freely access, correct their data, as well as to request them to be deleted from the data base.


VI. FINAL PROVISIONS

1. The provisions of these Rules and Regulations do not limit any rights of consumers they have under mandatory provisions of the law - any potential doubts are interpreted to the benefit of the consumer. Should there be any discrepancies between the provisions of these Rules and Regulations and the mentioned provisions, the mentioned provisions shall prevail.
2. The provisions of the Polish law, i.e. the Act of 23 April 1964 - the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), the Act of 30 May 2014 on the consumer’s rights (Journal of Laws of 2014, item 827), apply to any matters not regulated in these Rules and Regulations.

All right reserved. Vilace © 2017-2018.

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